Meet Our Restoration Clean Up Team

Meet Our Amazing Team Members

At Water Damage Restoration Newton, people make the difference. Our team serves Newton, Massachusetts with skill, care, and respect. We focus on training, safety, communication, and keeping every worksite clean and organized.

Leadership

David Morales, General Manager

David oversees all operations and quality control. He trains crews to IICRC standards, reviews project reports, and ensures each client receives clear communication, fair pricing, and dependable restoration results.

Karen O’Donnell, Operations Manager

Karen coordinates scheduling, logistics, and safety checks. She monitors moisture mapping, structural drying progress, and verifies documentation for insurers to keep every project running smoothly from start to finish.

Project and Field Experts

Marcus Lee, Lead Estimator

Marcus inspects damaged properties, measures moisture with hygrometers, and prepares detailed restoration plans. He works closely with adjusters to ensure transparent estimates and accurate insurance claim documentation.

Alisha Grant, Senior Restoration Technician

Alisha leads field teams handling extraction, HEPA filtration setup, and antimicrobial treatment. She ensures containment barriers, air quality control, and post-cleanup checks meet high safety standards.

Jordan Smith, Customer Care Manager

Jordan supports clients through every stage of restoration. She updates homeowners, manages paperwork, schedules follow-ups, and confirms that communication stays open and accurate until the job is complete.